Use of library space and the library as place

Citizens' use of the public library in their local community is explored, focusing on social activities and how the libraries function as meeting places. The findings are important because of the need for meeting places across cultural, ethnic, generational, and social lines in a complex multicultural and digitized society. How library visitors use the library space and services, so that the overall societal goals of the library and the local community are obtained, is still rarely examined. An in-depth observational study was conducted in three library branches of Oslo, combined with interviews with patrons to establish the context and purpose of their library activities and to which life spheres they are linked. The research used concepts from social theory. The overall finding is that the public library use is very diverse. Patrons move easily between high and low intensive activities and float between life spheres and roles-student, family member, friend, neighbor, and citizen. The library is a complex arena. It is a public realm, in the sense that most of the visitors are strangers to each other; most of the individual uses belong to a private realm, and the library's community activities constitute it as a parochial realm. In the library, users are exposed to the plurality of the community and learn about otherness. People are not categorized by profession or as being unemployed, a patient or a client, but are all library users. This quality of the library contributes to social inclusion. (C) 2012 Elsevier Inc. All rights reserved.