FACTORS INFLUENCING THE BEHAVIORAL INTENTION TO USE FOOD DELIVERY APPS

被引：81

作者：

Lee, Eun-Yong ^{[1
]}

Lee, Soo-Bum ^{[2
]}

Jeon, Yu Jung Jennifer ^{[3
]}

机构：

[1] Kyung Hee Cyber Univ, Dept Hotel Management, Seoul, South Korea

[2] Kyung Hee Univ, Coll Hotel & Tourism Management, Seoul, South Korea

[3] Far East Univ, Dept Hotel & Tourism Management, 76-32 Daehak Gil, Chungcheongbuk Do 27601, Taiwan

来源：

SOCIAL BEHAVIOR AND PERSONALITY | 2017年 / 45卷 / 09期

关键词：

technology acceptance; app use; perceived usefulness; perceived ease of use; system quality; design quality; user-generated information; firm-generated information; ACCEPTANCE; TAM; REVIEWS; MARKETPLACES; EXTENSION; ADOPTION; QUALITY; IMPACT; TRUST; PRICE;

D O I：

10.2224/sbp.6185

中图分类号：

B84 [心理学];

学科分类号：

04 ; 0402 ;

摘要：

We examined the relationships between the determinants that affect customers' use of food delivery apps. Using an extended technology acceptance model, we explored consumers' experiences in purchasing delivery food through mobile apps. We distributed a self-administered questionnaire online and used structural equation modeling to test the hypotheses. We found that user-generated information, firm-generated information, and system quality had a significant effect on perceived usefulness. In addition, system quality and design quality strongly influenced the perceived ease of use, which improved perceived usefulness, and in turn, perceived usefulness and perceived ease of use affected attitude toward the use of mobile apps. Practical implications for the food service industry are discussed.

引用

页码：1461 / 1473

页数：13

共 50 条

[41] Factors influencing intention to use personal health records
Whetstone, Melinda
Goldsmith, Ronald
INTERNATIONAL JOURNAL OF PHARMACEUTICAL AND HEALTHCARE MARKETING, 2009, 3 (01) : 8 - 25
[42] Factors Influencing Students' Behavioral Intention to Continue Artificial Intelligence Learning
Chai, Ching Sing
Lin, Pei-Yi
Jong, Morris Siu-yung
Dai, Yun
Chiu, Thomas K. F.
Huang, Biyun
2020 INTERNATIONAL SYMPOSIUM ON EDUCATIONAL TECHNOLOGY (ISET 2020), 2020, : 147 - 150
[43] Exploring key factors influencing customer behavioral intention in robot restaurants
Guan, Xinhua
Gong, Jinhong
Li, Mingjie
Huan, Tzung-Cheng
INTERNATIONAL JOURNAL OF CONTEMPORARY HOSPITALITY MANAGEMENT, 2022, 34 (09) : 3482 - 3501
[44] Exploring factors influencing consumers' behavioral intention to adopt broadband in Malaysia
Ooi, Keng-Boon
Sim, Jia-Jia
Yew, King-Tak
Lin, Binshan
COMPUTERS IN HUMAN BEHAVIOR, 2011, 27 (03) : 1168 - 1178
[45] Factors that Influence the Attitude and Behavioral Intention of Indonesian Users toward Online Food Delivery Service by the Go-Food Application
Prabowo, Gagah Triyuniar
Nugroho, Agung
PROCEEDINGS OF THE 12TH INTERNATIONAL CONFERENCE ON BUSINESS AND MANAGEMENT RESEARCH (ICBMR 2018), 2018, 72 : 204 - 210
[46] User generated content for exploring factors affecting intention to use travel and food delivery services
Ray, Arghya
Bala, Pradip Kumar
INTERNATIONAL JOURNAL OF HOSPITALITY MANAGEMENT, 2021, 92
[47] Behavioral intention to continuously use learning apps: A comparative study from Taiwan universities
Huang, Duen-Huang
Chueh, Hao-En
TECHNOLOGICAL FORECASTING AND SOCIAL CHANGE, 2022, 177
[48] Smartphone Alcohol Use Disorder Recovery Apps: Cross-sectional Survey of Behavioral Intention to Use
Menon, Rijuta
Meyer, Julien
Nippak, Pria
Begum, Housne
JMIR HUMAN FACTORS, 2022, 9 (02):
[49] Factors influencing the behavioral intention to use contactless financial services in the banking industry: An application and extension of UTAUT model
Chen, Lu
Jia, Jing
Wu, Chengzhen
FRONTIERS IN PSYCHOLOGY, 2023, 14
[50] Factors Influencing University Students' Behavioral Intention to Use Electric Car-Sharing Services in Guangzhou, China
Yu, Teng
Zhang, Yajun
Teoh, Ai Ping
Wang, Anchao
Wang, Chengliang
SAGE OPEN, 2023, 13 (04):

← 1 2 3 4 5 →