Exploring the influential factors of continuance intention to use mobile Apps: Extending the expectation confirmation model

被引：302

作者：

Tam, Carlos ^{[1
]}

Santos, Diogo ^{[1
]}

Oliveira, Tiago ^{[1
]}

机构：

[1] NOVA Informat Management Sch NOVA IMS, Campus Campolide, P-1070312 Lisbon, Portugal

来源：

INFORMATION SYSTEMS FRONTIERS | 2020年 / 22卷 / 01期

关键词：

Mobile applications (apps); Continuance usage; Expectation confirmation model (ECM); Extended unified theory of acceptance and use of technology (UTAUT2); INFORMATION-SYSTEMS CONTINUANCE; POST-ADOPTION BELIEFS; SOCIAL-INFLUENCE; TECHNOLOGY ACCEPTANCE; PERCEIVED USEFULNESS; UNIFIED THEORY; PLS-SEM; UTAUT; SATISFACTION; PERSPECTIVE;

D O I：

10.1007/s10796-018-9864-5

中图分类号：

TP [自动化技术、计算机技术];

学科分类号：

0812 ;

摘要：

The use of mobile applications (apps) has been growing in the world of technology, a phenomenon related to the increasing number of smartphone users. Even though the mobile apps market is huge, few studies have been made on what makes individuals continue to use a mobile app or stop using it. This study aims to uncover the factors that underlie the continuance intention to use mobile apps, addressing two theoretical models: Expectation confirmation model (ECM) and the extended unified theory of acceptance and use of technology (UTAUT2). A total of 304 questionnaires were collected by survey to test the theoretical framework proposal, using structural equation modelling (SEM). Our findings indicate that the most important drivers of continuance intention of mobile apps are satisfaction, habit, performance expectancy, and effort expectancy.

引用

页码：243 / 257

页数：15

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