Improving outpatient health care quality: Understanding the quality dimensions

被引：20
|
作者：
Ward, KF [1 ]
Rolland, E
Patterson, RA
机构：
[1] Boise State Univ, Dept Management, Coll Business & Econ, Boise, ID 83725 USA
[2] Univ Calif Riverside, Dept Management Econ Approach, A Gary Anderson Grad Sch Management, Riverside, CA 92521 USA
[3] Univ Alberta, Sch Business, Edmonton, AB T6G 2M7, Canada
来源：
HEALTH CARE MANAGEMENT REVIEW | 2005年 / 30卷 / 04期
关键词：
customer-orientation; service; statistical analysis; and quality;
D O I：
10.1097/00004010-200510000-00010
中图分类号：
R19 [保健组织与事业（卫生事业管理）];
学科分类号：
摘要：
Based on literature review, we derive a set of dimensions that influence patient-perceived health care quality. Utilizing outpatient survey data from 222 different physicians, we identified six underlying quality factors and classified them according to the derived dimensions. These quality factors explain approximately 51 percent of the variation in overall patient-perceived health care quality.
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页码：361 / 371
页数：11
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