A multi-agent system for e-business processes monitoring in a web-based environment

In this paper, we present a multi-agent system MAGS for the c-business processes monitoring in a web-based environment. We classify the types of agents in MAGS by their monitoring capabilities. An algorithm is given to explain the mechanism of supervising and controlling the execution of business processes. An abstract model of alerts, which can give warnings of infringement on business policies, is proposed. Access control can also be realized by MAGS, which manifests in delivering different view of the business process to different roles participate in it. Being successfully adopted in a customer service management system, MAGS has been proven flexible and practical.