Evolving communities of practice: IBM global services experience

被引：130
|
作者：
Gongla, P
Rizzuto, CR
机构：
[1] IBM Global Serv, Glendale, CA 91203 USA
[2] IBM Global Serv, New York, NY 10022 USA
来源：
IBM SYSTEMS JOURNAL | 2001年 / 40卷 / 04期
关键词：
Knowledge management;
D O I：
10.1147/sj.404.0842
中图分类号：
TP [自动化技术、计算机技术];
学科分类号：
0812 ;
摘要：
In 1995, IBM Global Services began implementing a business model that included support for the growth and development of communities of practice focused on the competencies of the organization. This paper describes our experience working with these communities over a five-year period, concentrating specifically on how the communities evolved. We present an evolution model based on observing over 60 communities, and we discuss the evolution in terms of people and organization behavior, supporting processes, and enabling technology factors. Also described are specific scenarios of communities within IBM Global Services at various stages of evolution.
引用
收藏
页码：842 / 862
页数：21
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