From Service Design to Enterprise Architecture: The Alignment of Service Blueprint and Business Architecture with Business Process Model and Notation

In this study, we argue that important of strategy, business, design, and technology alignment affecting an organization's ICT enterprise architecture is also reflected by business management perspective and business process model. Enterprise Architecture (EA) is an effective way to develop current and future views of the entire enterprise. EA does this primarily by integrating the processes for strategic, business and technology planning in a way that also integrates with other business and technology process. The seamless collaborate and synergize working between technology and non-technology executives and professionals are needed in the designing and formulating enterprise architecture. Therefore, in order to facilitate this analysis, we propose an approach to relate EA specified business architecture to business process innovation, modeled using Service blueprint and Business Process Model and Notation (BPMN). Our approach is accompanied by a method that supports the process automation of business process model and is illustrated by a Healthcare service practice as a case study.