ECONOMIC EVALUATION OF IMPLEMENTATION OF THE QUALITY MANAGEMENT SYSTEM IN THE TRANSPORT ORGANIZATION IN CONDITIONS OF GLOBALIZATION

This article discusses economic issues of quality and its role in innovation development for transport organization in conditions of globalization. The authors analyzed the problem of introduction of QMS in the industry, noted the difficulty of quantifying the cost of quality in the provision of transport services. Also they considered elements of the quality economics in transport organization, evaluation of the effectiveness of the proposed implementation of the QMS. The authors state that for successful innovation development of the transport industry a number of challenges needs to address, one of which is raising the level of quality of transport services and transport security up to global indicators. The problem of improving the quality of products in conditions of globalization is very relevant because the success of a business depends on the competitiveness of goods or services. The high competitiveness of services is only a necessary condition for the successful implementation of them in the market in a given amount, taking into account the implementation of the quality management system (QMS) and client-centeredness. The company with great attention to product quality and management can achieve heights in its segment. Innovative principles introduction and effective operation of the quality management system (QMS) offer organizations new opportunities as well as stimulate to create entirely new technologies in management quality. Currently managers put as main objective not only profit but also ensuring the quality of products or services required by the consumer, on the basis that no quality depends on profit but profit depends on quality. Also this dependence should be commensurate with the cost of quality.