Linking employee data, customer satisfaction data and business performance: A review of issues and opportunities

被引：0
|
作者：
Ionita, D [1 ]
机构：
[1] Macquarie Univ, N Ryde, NSW, Australia
来源：
AUSTRALIAN JOURNAL OF PSYCHOLOGY | 2003年 / 55卷
关键词：
D O I：
暂无
中图分类号：
B84 [心理学];
学科分类号：
04 ; 0402 ;
摘要：
引用
收藏
页码：130 / 130
页数：1
相关论文
共 50 条
  • [21] Customer data analytics: privacy settings for 'Big Data' business
    Leonard, Peter
    INTERNATIONAL DATA PRIVACY LAW, 2014, 4 (01) : 53 - 68
  • [22] Investigating the Strategic Influence of Customer and Employee Satisfaction on Firm Financial Performance
    Dotson, Jeffrey P.
    Allenby, Greg M.
    MARKETING SCIENCE, 2010, 29 (05) : 895 - 908
  • [23] Customer satisfaction in the presence of imperfect knowledge of data
    Ferreira, Diogo Cunha
    Soares, Rodrigo
    Pedro, Maria Isabel
    Marques, Rui Cunha
    INTERNATIONAL TRANSACTIONS IN OPERATIONAL RESEARCH, 2023, 30 (03) : 1505 - 1536
  • [24] The Rasch Model in Customer Satisfaction Survey Data
    De Battisti, Francesca
    Nicolini, Giovanna
    Salini, Silvia
    QUALITY TECHNOLOGY AND QUANTITATIVE MANAGEMENT, 2010, 7 (01): : 15 - 33
  • [25] Logistic regression analysis of customer satisfaction data
    Lawson, Cathy
    Montgomery, Douglas C.
    QUALITY AND RELIABILITY ENGINEERING INTERNATIONAL, 2006, 22 (08) : 971 - 984
  • [26] Statistical Local Models for Customer Satisfaction Data
    Figini, Silvia
    QUALITY TECHNOLOGY AND QUANTITATIVE MANAGEMENT, 2010, 7 (01): : 69 - 82
  • [27] Bayesian networks of customer satisfaction survey data
    Salini, Silvia
    Kenett, Ron S.
    JOURNAL OF APPLIED STATISTICS, 2009, 36 (11) : 1177 - 1189
  • [28] Modeling customer satisfaction and loyalty: survey data versus data mining
    Baumann, Chris
    Elliott, Greg
    Burton, Suzan
    JOURNAL OF SERVICES MARKETING, 2012, 26 (2-3) : 148 - 156
  • [29] Linking Followership and Job Satisfaction to Employee Performance: The Mediating Role of OCB
    Nugraha, Krisna Wahyu
    Noermijati
    Suryadi, Nanang
    QUALITY-ACCESS TO SUCCESS, 2022, 23 (190): : 20 - 27
  • [30] Intelligent data analysis: Issues and opportunities
    Hand, David J.
    Intelligent Data Analysis, 1998, 2 (02): : 67 - 79
12345