Trust and risk in e-government adoption

被引：650

作者：

Belanger, France ^{[1
]}

Carter, Lemuria ^{[2
]}

机构：

[1] Virginia Polytech Inst & State Univ, Dept Accounting & Informat Syst, Blacksburg, VA 24060 USA

[2] Mississippi State Univ, Dept Management & Informat Syst, Mississippi State, MS 39762 USA

来源：

JOURNAL OF STRATEGIC INFORMATION SYSTEMS | 2008年 / 17卷 / 02期

关键词：

e-government; adoption; trust; perceived risk; disposition to trust; electronic government;

D O I：

10.1016/j.jsis.2007.12.002

中图分类号：

TP [自动化技术、计算机技术];

学科分类号：

0812 ;

摘要：

Citizen confidence in government and technology is imperative to the wide-spread adoption of e-government. This study analyzes the impact of trust and risk perceptions on one's willingness to use e-government services. We propose a model of e-government trust composed of disposition to trust, trust of the Internet (TOI), trust of the government (TOG) and perceived risk. Results from a citizen survey indicate that disposition to trust positively affects TOI and TOG, which in turn affect intentions to use an e-government service. TOG also affects negatively perceived risk, which affects use intentions as well. Implications for practice and research are discussed. (C) 2008 Elsevier B.V. All rights reserved.

引用

页码：165 / 176

页数：12

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