The QM evolution: Behavioral quality management as a firm's strategic resource

被引：34
|
作者：
Cho, Young Sik [1 ,4 ]
Jung, Joo Y. [2 ]
Linderman, Kevin [3 ]
机构：
[1] Jackson State Univ, Jackson, MS 39217 USA
[2] Univ Texas Rio Grande Valley, Brownsville, TX USA
[3] Univ Minnesota, Minneapolis, MN 55455 USA
[4] Jackson State Univ, Coll Business, 1400 John R Lynch St,POB 18230, Jackson, MS 39217 USA
来源：
INTERNATIONAL JOURNAL OF PRODUCTION ECONOMICS | 2017年 / 191卷
关键词：
Behavioral quality management; Technical quality management; QM paradox; QM evolution; Resource-based view; Structural equation modeling; COMPETITIVE ADVANTAGE; CORE QUALITY; SOFT TQM; PERFORMANCE; REPLICATION; IMPACT; INFRASTRUCTURE; SATISFACTION; MODEL; HARD;
D O I：
10.1016/j.ijpe.2017.05.002
中图分类号：
T [工业技术];
学科分类号：
08 ;
摘要：
Firms implement various quality management (QM) practices to improve process quality. Scholars recognize that QM practices consist of both technical and behavioral oriented practices. The relationship of technical and behavioral oriented practices on performance has led to paradoxical relationships. Improving quality performance necessitates understanding the relationship between technical and behavioral orientated practices. This study empirically examines the relationship between technical and behavioral quality practices by collecting survey data from both US-based (N = 152) and China-based (N = 222) firms. The analysis uses the structural equation modeling technique, and shows that behavioral QM practices fully mediate the relationship between technical QM practices and firm performance. This implies that behavioral QM practices act as a strategic resource which helps generate a competitive advantage. The results contribute to understanding how quality management practices can lead to a competitive advantage.
引用
收藏
页码：233 / 249
页数：17
相关论文
共 50 条
  • [1] Strategic human resource management effectiveness and firm performance
    Richard, OC
    Johnson, NB
    INTERNATIONAL JOURNAL OF HUMAN RESOURCE MANAGEMENT, 2001, 12 (02): : 299 - 310
  • [2] THE FIRM'S CHOICE OF HRM PRACTICES: ECONOMICS MEETS STRATEGIC HUMAN RESOURCE MANAGEMENT
    Kaufman, Bruce E.
    Miller, Benjamin I.
    INDUSTRIAL & LABOR RELATIONS REVIEW, 2011, 64 (03): : 526 - 557
  • [3] Strategic human resource management within a resource-capability view of the firm
    Kamoche, K
    JOURNAL OF MANAGEMENT STUDIES, 1996, 33 (02) : 213 - 233
  • [4] Strategic orientation, strategic flexibility and firm performance: the important role of strategic human resource management
    Jian, Zhaoquan
    Javaid, Mudaser
    Liao, Shudi
    CHINESE MANAGEMENT STUDIES, 2024,
  • [5] Strategic human resource management: The evolution of the field
    Lengnick-Hall, Mark L.
    Lengnick-Hall, Cynthia A.
    Andrade, Leticia S.
    Drake, Brian
    HUMAN RESOURCE MANAGEMENT REVIEW, 2009, 19 (02) : 64 - 85
  • [6] Technical and strategic human resource management effectiveness as determinants of firm performance
    Huselid, MA
    Jackson, SE
    Schuler, RS
    ACADEMY OF MANAGEMENT JOURNAL, 1997, 40 (01): : 171 - 188
  • [7] Management Emotion and Firm's Strategic IT Investment Propensity
    Wang, Nan
    Zheng, Weijun
    Zhang, Wenbo
    JOURNAL OF COMPUTER INFORMATION SYSTEMS, 2024, 64 (03) : 423 - 437
  • [8] Relevance of industrial desing on firm's strategic management
    Buil, Isabel
    Martinez, Eva
    Montaner, Teresa
    UNIVERSIA BUSINESS REVIEW, 2005, (08): : 52 - 67
  • [9] Strategic Human Resource Management and Firm Performance: The Mediating Role of Entrepreneurial Orientation
    Zehir, Cemal
    Gurol, Yonca
    Karaboga, Tugba
    Kole, Mahmut
    12TH INTERNATIONAL STRATEGIC MANAGEMENT CONFERENCE, ISMC 2016, 2016, 235 : 372 - 381
  • [10] Relationship between strategic human resource management and firm performance - A contingency perspective
    Chang, WJA
    Huang, TC
    INTERNATIONAL JOURNAL OF MANPOWER, 2005, 26 (05) : 434 - 449
12345