Exploring Taiwanese Nursing Homes as Product Ecologies for Assistive Robots

Nursing homes and long-term care institutions often need technological assistance because of the high ratio of low-functioning residents coupled with a shortage of caregivers. To explore the potential uses of emerging robotic technologies in nursing homes, we apply Forlizzi's concept of the product ecology and a user-centered design approach involving field observations and focus groups to understand what kind of robot design would be suitable for the nursing home context. Our results show that instead of robots replacing human labor, nursing home staff prefer robot assistants who fit into their work process. We also learned the most appropriate functions for robots in nursing homes were helping with minor tasks and encouraging social interaction among residents. Our study was performed in two nursing homes in Taiwan.