The exact-display approach for online catalog subject searching

When public catalog users enter queries that exactly match the catalog's controlled vocabulary, online systems should respond with browsing lists of alphabetically arranged subject headings, because such displays guide users to retrievals based on the assignment of the matched subject headings to bibliographic records. Unfortunately, studies of online catalog searching demonstrate that alphabetical displays are no longer capable of managing large numbers of subdivided forms of subject headings, because searchers exhibit low levels of perseverance when faced with large numbers of retrievals. This paper introduces a new approach to displaying retrieved subject headings in subject searching-the exact-display approach-designed to encourage users to browse bibliographic information. The purpose of this paper is to emphasize the importance of the exact-display approach by showing how many user queries would be candidates for this approach, demonstrate an implementation of the exact-display approach in an experimental online catalog, and feature end-user experiences with this approach as implemented in the experimental catalog. End-user experiences gave the authors the opportunity to make several recommendations for enhancing the original design of the exact-display approach so that future implementations of this approach in operational online catalogs are responsive to the needs of online catalog users. Copyright (C) 1996 Elsevier Science Ltd