Initial trust formation in new organizational relationships

被引：2218
|
作者：
Mcknight, DH [1 ]
Cummings, LL
Chervany, NL
机构：
[1] Florida State Univ, Coll Business, Tallahassee, FL 32306 USA
[2] Univ Minnesota, Minneapolis, MN 55455 USA
来源：
ACADEMY OF MANAGEMENT REVIEW | 1998年 / 23卷 / 03期
关键词：
D O I：
10.5465/AMR.1998.926622
中图分类号：
F [经济];
学科分类号：
02 ;
摘要：
Arguably, the most critical time frame for organizational participants to develop trust is at the beginning of their relationship. Using primarily a cognitive approach, we address factors and processes that enable two organizational parties to form relatively high trust initially. We propose a:model of specific relationships among several trust-related constructs and two cognitive processes. The model helps explain the paradoxical finding of high initial trust levels in new organizational relationships.
引用
收藏
页码：473 / 490
页数：18
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