Perceived Barriers and Benefits of Web Based Services

Rapid developments in information communication and technology have set the pace for an electronic revolution leading to emergence of electronic services. Although, the pace with which electronic services are made available and accepted is lower than planned or expected. Therefore, it has been indicated that certain barriers exist which hinder the adoption of e-services. This paper aims to understand the advantages of e-services that reason individuals would choose e-service over more traditional methods and also the barriers to e-services from user perspective. Furthermore, SWOT analysis is applied to classify the findings from the literature review.