Missed medical appointment among hypertensive and diabetic outpatients in a tertiary healthcare facility in Ibadan, Nigeria

Purpose: To explore the reasons for missed medical appointment, patients' awareness on its consequences; and to find strategies to reduce it among the study population. Methods: This was a descriptive cross-sectional survey among 300 hypertensive and 200 diabetic outpatients assessing care at the University College Hospital, Ibadan. Descriptive statistics was used to summarize data and categorical variables were compared with Chi-square at a level of significance set at p <= 0.05. Results: For hypertensive respondents, 16.7 % missed > 30 % of scheduled medical appointments while for diabetic respondents, it was 13.0 %; 59.7 % of the hypertensive respondents and 63.5 % of the diabetic respondents adhered to their medications. The reasons for missed medical appointments include forgetfulness, lack of funds for transport, conflicting commitments, etc. The level of awareness on the possible impact of missed medical appointments is low. Most of the respondents were of the opinion that those who missed appointments should be penalized, although a majority of them disagreed with the option of introducing financial penalties. Conclusion: The findings indicate that the reasons for missed medical appointment is mainly due to delay in attending to un-booked patients until all the scheduled patients are seen in order to reduce appointment non-adherence.