Contextualized organizational models for an integrated approach of the firm, the case of information services in banking

This paper has two objectives : illustrate the value of organizational models to address co-ordination and incentives issues in firms management, and defend the idea that to avoid major malfunctionings (failure of organizational reforms, design of inefficient contracts, etc.) these two issues must be addressed simultaneously and integrate key contextual parameters. Deriving from theoretical works of Aoki, two organizational models caracterizing information services in banking are built and discussed. Based on an international comparison (Japan/US), this detailed analysis of the interdependencies of key technological, human and organizational factors, underlines the very structuring role played by the job market. Classification JEL : L2.