Investigating Frontline Service Employees to Identify Behavioral Goals of Restaurant Service Robot: An Exploratory Study

被引：2

作者：

Kim, Min-Gyu ^{[1
]}

Yoon, Heeyoon ^{[2
]}

Kim, Juhyun ^{[1
]}

Kim, Jungjun ^{[3
]}

Sohn, Dong-Seop ^{[1
]}

Kim, Kyungho ^{[1
]}

机构：

[1] Korea Inst Robot & Technol Convergence, Human Robot Interact Ctr, Pohang 37553, South Korea

[2] Korea Inst Robot & Technol Convergence, Strateg Business Div, Pohang 37666, South Korea

[3] Korea Inst Robot & Technol Convergence, Smart Mobil Ctr, Pohang 37666, South Korea

来源：

2021 18TH INTERNATIONAL CONFERENCE ON UBIQUITOUS ROBOTS (UR) | 2021年

关键词：

D O I：

10.1109/UR52253.2021.9494675

中图分类号：

TP [自动化技术、计算机技术];

学科分类号：

0812 ;

摘要：

This paper introduces the investigation of the frontline service employees in order to identify and suggest the behavioral goals of the restaurant service robots. We conducted the survey-based study to examine the optimal service action selection evaluated by the restaurant service employees. In addition, there was a video-based exploratory behavior analysis to find out the different behavioral factors between expert and novice employees in the real restaurant. It was found out that the employees have the preferred service actions to perform in each service episode in restaurant setting and the service behaviors of the frontline service robot in restaurant needed to be designed to be proactive for effective service delivery.

引用

页码：57 / 62

页数：6

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