A case study of an approach to Knowledge Management in development and maintenance of information application systems of an Information Technology outsourcer

被引：0

作者：

Jida, Tsuneo ^{[1
]}

机构：

[1] IS Informat Syst Co Ltd, Tokyo 1040044, Japan

来源：

PROCEEDINGS OF THE 4TH INTERNATIONAL CONFERENCE ON INNOVATION & MANAGEMENT, VOLS I AND II | 2007年

关键词：

knowledge management; communities; process-standards; organizational learning;

D O I：

暂无

中图分类号：

F [经济];

学科分类号：

02 ;

摘要：

This paper is a case study of "Knowledge Management" (KM) ill all outsourcer of Information-Technology. (This is expressed as "Co.-A".) In this paper, one approach of "KM" using "Process Standards", which integrates "KM processes" and "Operation processes" is stated. There are stages in this approach. First, Stage-1 is "Cognitive", in which we make members of Co.-A recognize a view of KM.-Second, Stage-2 is "Behavioral", in which a tool is used and KM gets into concrete action. And ill Stage-3, we improve business performance indexes, such as quality (Q), cost (C), and time to delivery (D), through Continuous process improvements. Then, we describe results of this case study, including reference to three methods of KM: "Knowledge Integration", "Knowledge Cooperation", and "Communities of Practice".

引用

页码：1959 / 1964

页数：6

共 50 条

[31] Management's knowledge of information technology
Boersma, SKT
Stegwee, RA
PLACE OF INFORMATION TECHNOLOGY IN MANAGEMENT AND BUSINESS EDUCATION, 1997, : 16 - 26
[32] Fuzzy information technology and knowledge management
Hall, NG
PEACHFUZZ 2000 : 19TH INTERNATIONAL CONFERENCE OF THE NORTH AMERICAN FUZZY INFORMATION PROCESSING SOCIETY - NAFIPS, 2000, : 286 - 290
[33] Fuzzy information technology and knowledge management
Hall, Nancy Green
Annual Conference of the North American Fuzzy Information Processing Society - NAFIPS, 2000, : 286 - 290
[34] Fuzzy information technology and knowledge management
Hall, NG
1998 CONFERENCE OF THE NORTH AMERICAN FUZZY INFORMATION PROCESSING SOCIETY - NAFIPS, 1998, : 151 - 155
[35] Evaluating maintenance management information systems
Hipkin, I
EUROPEAN JOURNAL OF INFORMATION SYSTEMS, 1996, 5 (04) : 261 - 272
[36] Panorama of information systems for the maintenance management
Lopez-Campos, Monica A.
Salvatore-Cannella
DYNA, 2014, 89 (02): : 144 - 147
[37] The implementation of information systems for maintenance management
Hipkin, I
INTERNATIONAL JOURNAL OF PRODUCTION RESEARCH, 1997, 35 (09) : 2429 - 2444
[38] MAINTENANCE MANAGEMENT-INFORMATION-SYSTEMS
不详
E&MJ-ENGINEERING AND MINING JOURNAL, 1993, 194 (12): : 42 - 43
[39] COMPUTERISED SOFTWARE SYSTEMS IN REPLACEMENT MAINTENANCE INFORMATION MANAGEMENT: A SOUTH AFRICAN CASE STUDY
Ozor, P. A.
Nwobodo-Anyadiegwu, E. N.
Mbohwa, C.
SOUTH AFRICAN JOURNAL OF INDUSTRIAL ENGINEERING, 2020, 31 (03) : 36 - 43
[40] Knowledge management and its application model in enterprise information systems
Zhang, L
Ren, SJ
Jiang, XD
Liu, ZZ
UNIVERSITY AS A BRIDGE FROM TECHNOLOGY TO SOCIETY, PROCEEDINGS, 2000, : 287 - 292

← 1 2 3 4 5 →