Study on negotiation model of collaborative design based on Customer Satisfaction

被引：0

作者：

Liang, Shuang ^{[1
]}

Jiang, Xingyu ^{[1
]}

Wang, Jianrong ^{[1
]}

Zhao, Haifeng ^{[1
]}

Zhang, Ye ^{[2
]}

Wang, Wanshan ^{[1
]}

机构：

[1] Northeastern Univ, Sch Mech Engn & Automat, Shenyang, Peoples R China

[2] Inst Liaohe Oilfield, Drilling & Oil Prod Technol Res, Panjin, Peoples R China

来源：

PROCEEDINGS OF THE 2008 12TH INTERNATIONAL CONFERENCE ON COMPUTER SUPPORTED COOPERATIVE WORK IN DESIGN, VOLS I AND II | 2008年

关键词：

collaborative design; Customer Satisfaction Index (CSI); negotiation;

D O I：

暂无

中图分类号：

TP [自动化技术、计算机技术];

学科分类号：

0812 ;

摘要：

The Customer Satisfaction Index is applied to collaborative negotiation in collaborative design environment. The index system of Customer Satisfaction in the process of collaborative design is analyzed. The negotiation model and negotiation process are studied. Based on these, an intelligent negotiation model is built by BP neural network. Combining with the actual demands of enterprise, training and simulating of the model are studied Results show that the BP neural network model is effective. After training, the model can give impersonal evaluation to design team which takes part in product design. And the evaluation result has the directive significance to improve design and enhance customer satisfaction index.

引用

页码：962 / +

页数：2

共 50 条

[41] A framework for collaborative negotiation in concurrent product design
Cao, DX
Tan, RH
Zhu, NH
Ping, J
Wang, XH
CONCURRENT ENGINEERING: THE WORLDWIDE ENGINEERING GRID, PROCEEDINGS, 2004, : 1077 - 1081
[42] Research on Enterprise Quality Cost Model Based on Customer Satisfaction
Li, Chunli
Lu, Husheng
2015 3rd International Conference on Education Reform and Management Innovation (ERMI 2015), Pt 1, 2015, 78 : 177 - 181
[43] A Cumulative Satisfaction Measure Model based on Dynamic Customer Expectation
Shou, Zhi-gang
Wang, Feng
Shou, Zhi-gang
Jia, Han-min
2007 INTERNATIONAL CONFERENCE ON WIRELESS COMMUNICATIONS, NETWORKING AND MOBILE COMPUTING, VOLS 1-15, 2007, : 3424 - +
[44] Research of Customer Satisfaction Optimal Model based on Business CRM
Wang, Guozheng
ISBIM: 2008 INTERNATIONAL SEMINAR ON BUSINESS AND INFORMATION MANAGEMENT, VOL 2, 2009, : 295 - 298
[45] Taking the Customer into Account in Collaborative Design
Agost, Maria-Jesus
Vergara, Margarita
COOPERATIVE DESIGN, VISUALIZATION, AND ENGINEERING, 2010, 6240 : 174 - 177
[46] Model of Customer Satisfaction Evaluation Based on BP Neural Network
Gao, Qin
Zhang, Yuanyuan
NINTH WUHAN INTERNATIONAL CONFERENCE ON E-BUSINESS, VOLS I-III, 2010, : 1396 - 1401
[47] Research on regression model of product customer satisfaction based on PLS
2005, China Mechanical Engineering Magazine Office, Wuchang, China (16):
[48] Toothpaste Industry Customer Satisfaction Survey Based on the CCSI Model
Gai, Yan-tao
Pei, Fei
Cai, Hua-li
Su, Yong
PROCEEDINGS OF THE 22ND INTERNATIONAL CONFERENCE ON INDUSTRIAL ENGINEERING AND ENGINEERING MANAGEMENT: CORE THEORY AND APPLICATIONS OF INDUSTRIAL ENGINEERING (VOL 1), 2016, : 941 - 947
[49] Research on customer satisfaction model and customer satisfaction strategy of real estate enterprises
Qi, YJ
Bai, ZL
Wang, H
Proceedings of 2005 International Conference on Construction & Real Estate Management, Vols 1 and 2: CHALLENGE OF INNOVATION IN CONSTRUCTION AND REAL ESTATE, 2005, : 1123 - 1126
[50] Analysis of Customer Satisfaction in Tourism Services Based on the Kano Model
Zhou, Kailin
Yao, Zhong
SYSTEMS, 2023, 11 (07):

← 1 2 3 4 5 →