Improving organizational resilience by applying information and communication technology: A case study

In the business conditions of today, many organizations experience a stressed need for rapid organizational response to changes, especially in crisis situations that can cause a significant loss of performance and competitiveness, and even work termination or a business crash. One way for organizations worldwide to deal with changes in business can be presented as organizational resilience. This paper emphasizes the importance of improving management of keystone vulnerabilities including connectivity and propose new model for that which consider information and communication technology (ICT). Through the case study are presented interconnections between organizational resilience indicators and ICT impact on them. The organizational resilience values are quantified which is base for calculations of further resilience improvement.