Does rudeness really matter? The effects of rudeness on task performance and helpfulness

被引:304
|
作者
Porath, Christine L. [1 ]
Erez, Amir
机构
[1] Univ So Calif, Marshall Sch Business, Los Angeles, CA 90089 USA
[2] Univ Florida, Warrington Coll Business Adm, Gainesville, FL 32611 USA
来源
ACADEMY OF MANAGEMENT JOURNAL | 2007年 / 50卷 / 05期
关键词
D O I
10.5465/20159919
中图分类号
F [经济];
学科分类号
02 ;
摘要
In three experimental studies, we provided an empirical test of how rudeness affects task performance and helpfulness. Different forms of rudeness-rudeness instigated by a direct authority figure, rudeness delivered by a third party, and imagined rudeness-converged to produce the same effects. Results from these studies showed that rudeness reduced performance on routine tasks as well as on creative tasks. We also found that rude behavior decreased helpfulness. We examined the processes that mediated the rudeness-performance relationship and found evidence that disruption to cognitive processes fully mediated that relationship.
引用
收藏
页码:1181 / 1197
页数:17
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