SOFIA: AN ONLINE SYSTEM FOR INTERACTIVE IMPROVEMENT OF PRIMARY CARE

The Telehealth Brazil Networks Programme is a national action that seeks to improve the quality of care and primary care in the Unified Health System (SUS), integrating teaching and service through information technology tools, which offers conditions to promote Tele-assistance and Tele-education. Regarding to tele-assistance, the Telehealth Center of the University Hospital of the Federal University of Maranhao (NTS HU-UFMA) consists of Teleconsultation services, which provide the assistance for health actions, clinical procedures and issues related to work processes, using Ministry of Health web platform. In February of 2018, the center started the development of its own platform, called SOFIA, and launched it in August 2018. The main goal was to have a system environment all dependent on the center (full integration with other two platforms SGAT and SMGT), improving the analysis of the whole process and developing new features for the better experience of the registered health workers. SOFIA has improved the teleconsulation's flow process with more interactivity and new supporting features during the start, regulation, and answering (including a new way of answering the solicitations faster based on tf-idf algorithms). Finally, there was an increase of 13.2\% in feedback by the registered solicitants on the received answers (98.3\% of evaluated teleconsultations). SOFIA, in a short lifetime, has made a big impact on the offering of teleconsultations services. As long as the development goes, new features are added, increasing the interactivity of the users, automating processes, innovating answering methods, and being an important tool on the qualification of health workers in the state of Maranhao, Brazil