DEA-based Measurement of Information System Performance

被引：0
|
作者：
Wang Hongwei [1 ]
Liu Yu [1 ]
Zhou Man [1 ]
He Shaoyi [2 ]
机构：
[1] Tongji Univ, Sch Econ & Management, Shanghai 200092, Peoples R China
[2] Calif State Univ, Coll Business Adm, San Marcos, TX USA
来源：
MATERIALS, MECHATRONICS AND AUTOMATION, PTS 1-3 | 2011年 / 467-469卷
基金：
中国国家自然科学基金;
关键词：
data envelopment analysis; information systems performance; YMK-DEA; C(2)GS(2)-ISS;
D O I：
10.4028/www.scientific.net/KEM.467-469.597
中图分类号：
TP [自动化技术、计算机技术];
学科分类号：
0812 ;
摘要：
This paper selects YMK-DEA and C(2)GS(2)-ISS models for the evaluation of performance of complex information systems. Referring the balanced scorecard, evaluation indexes for IS performance are presented from four perspectives, including finance, customer, internal processes and learning and growth. Taking the information systems from 30 steel sale enterprises as examples, this paper uses YMK-DEA and C2GS2-ISS models to evaluate IS performance from the angles of both technical efficiency and scale efficiency, and compares the results with those from (CR)-R-2 and C(2)GS(2) models. Finally, some suggestions for IS improvement are given.
引用
收藏
页码：597 / +
页数：2
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