Worldwide express small package industry

The worldwide express small package delivery industry moves small packages and documents from varying points around the world. Utilizing structure-conduct-performance analysis, this paper outlines key industry success factors. Demand for international express delivery service is growing. The dominant integrators like DHL, United Parcel Service (UPS), TNT Worldwide Express (TNT), Federal Express (FedEX) and Airborne Express (Airborne) will continue their leadership roles in the global marketplace. To stay competitive, these integrators will have to restructure, exploit new technologies, develop new innovations, reduce prices and provide speedy time definite delivery of service to customers worldwide. Success in the future will depend on how well decision makers embrace the change taking place and plan for the future.