Issues of a More Effective Management of Social Service Institutions

The article discusses various aspects of a more effective management of a social service institution. Management of social service institutions is one of important links in the mechanism for implementing state social policy. Therefore, it is important for a head of the institution to have certain qualities, knowledge, and skills. The assessment process of the social service institutions performance primarily bases on statistical data characterizing a certain period of a facility's activity. They are the basis for judgments on effective performance. At the same time, these statistical data do not reflect the impact of professional and personal qualities of the head on the management efficiency, as well as on performance of the entire institution, the extent of customers' satisfaction with the services provided, the level and quality of solving social problems in general.