Implementing TQM in the health care sector

被引：0
|
作者：
Motwani, J [1 ]
Sower, VE [1 ]
Brashier, LW [1 ]
机构：
[1] SAM HOUSTON STATE UNIV, DEPT MKT & MANAGEMENT, HUNTSVILLE, TX 77340 USA
来源：
HEALTH CARE MANAGEMENT REVIEW | 1996年 / 21卷 / 01期
关键词：
CQI; customer expectations; quality management; TQM;
D O I：
暂无
中图分类号：
R19 [保健组织与事业（卫生事业管理）];
学科分类号：
摘要：
This article examines the issue of implementing TQM/CQI programs in the health cave industry by grouping the prescriptive literature into four research streams. Based on the literature, a strategic programming model for implementing TQM/CQI in the health care industry is suggested. Finally, issues relating to TQM in the health care sector, which need to be addressed within each research stream in the future, are provided.
引用
收藏
页码：73 / 82
页数：10
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