TALENT MANAGEMENT AS A NOVEL APPROACH TO INCREASE EMPLOYEES' SATISFACTION AND COMMITMENT IN THE ICT SECTOR

This research aims to examine the effect of talent management practices on employees' relationship between variables in order to clarify the concept of talent management practices and employee commitment and satisfaction. In this study, the methodology is based on quantitative techniques since this study aims to measure the effect of talent management on employees' commitment and satisfaction from employees' perspectives. Given that the study was conducted using cross-sectional data, thus the correlations and regressions tests were used to analyse the data. To achieve the research objectives, the hypotheses were examined using a survey data set comprising 244 questionnaires gathered from employees working in 176 ICT enterprises in Jordan. The findings indicate that talent management practices considerably impact employee commitment and satisfaction. Employees' satisfaction would mediate the relationship between talent management practices and employees' commitment. Thus, employees' satisfaction and commitment increase whenever companies adopt talent management practices. The results further revealed that talent management increases positive employee behaviours and decreases counterproductive behaviours via the partly mediation function of employee satisfaction; that is why the ICT firms' managers must develop talent management practices in the organizations. The novelty of this study is the empirical support for the links identified in the proposed deductive theoretical model, as no previous study has empirically tested the effect of talent management practices on employees' commitment and satisfaction in the Jordanians' ICT sector. Thus, the organisation could use talent management as a tool to increase the positive work attitudes, such as employees' commitment.