THE GUARANTEE OF QUALITY IS THE QUALITY OF MANAGEMENT

In the quality competition regions the tendencies of the last decade indicative that dilemma what was raised by Kano on the mid of the first decade of 3rd millennium: "Management of quality or quality of management?" seems to be answered. Obvious for the market leader companies the guarantee of quality of production or service depends only on the quality of management either on system or on process level. What has to be done to reach it? What are the minimal conditions? What are the essential elements of culture change in quality approach? Instead of classic quality systems and classic quality approaches what should be used? In our article, we will deal with these topics and we will present a possible practice approach from a Hungarian subsidiary of a market leader multinational company. Some key areas where methods and approaches have to be changed: - Management areas connection to quality management, - Management areas connection with each other, - Quality management connections with further quality functions, - TQM and management and the quality management connections, - Business excellence and well-operated quality system connections.