Analysis framework of complex service performance for electronic commerce

被引：1

作者：

Ludwig, H ^{[1
]}

机构：

[1] IBM, Div Res, Zurich Res Lab, Zurich, Switzerland

来源：

NINTH INTERNATIONAL WORKSHOP ON DATABASE AND EXPERT SYSTEMS APPLICATIONS, PROCEEDINGS | 1998年

关键词：

D O I：

10.1109/DEXA.1998.707470

中图分类号：

TP18 [人工智能理论];

学科分类号：

081104 ; 0812 ; 0835 ; 1405 ;

摘要：

Electronic commerce systems currently focus on and provide sales and payment. This contribution adds another dimension: the customer's control of a purchased service. Today's business process modelling approaches do not provide adequate abstractions of the concept "service". This paper proposes a framework to represent and analyse complex services performed by one organisation for another. With this approach, automation of service delivery can be planned and its efficiency increased.

引用

页码：638 / 643

页数：2

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