Analysis framework of complex service performance for electronic commerce

被引：1
|
作者：
Ludwig, H [1 ]
机构：
[1] IBM, Div Res, Zurich Res Lab, Zurich, Switzerland
来源：
NINTH INTERNATIONAL WORKSHOP ON DATABASE AND EXPERT SYSTEMS APPLICATIONS, PROCEEDINGS | 1998年
关键词：
D O I：
10.1109/DEXA.1998.707470
中图分类号：
TP18 [人工智能理论];
学科分类号：
081104 ; 0812 ; 0835 ; 1405 ;
摘要：
Electronic commerce systems currently focus on and provide sales and payment. This contribution adds another dimension: the customer's control of a purchased service. Today's business process modelling approaches do not provide adequate abstractions of the concept "service". This paper proposes a framework to represent and analyse complex services performed by one organisation for another. With this approach, automation of service delivery can be planned and its efficiency increased.
引用
收藏
页码：638 / 643
页数：2
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