Integrating service QFD and TRIZ for a lucky draw system design: The case study

被引：4

作者：

Tseng, Fang-Mei ^{[1
]}

Weng, Ju-Yin ^{[2
]}

Wu, Nien-Chu ^{[3
]}

Huang, Yu-Ying ^{[3
]}

Lu, Ying-Chih ^{[3
]}

Liu, Chi-Neng ^{[3
]}

Wang, Yi-Chang ^{[3
]}

Huang, Ya-Ting ^{[3
]}

机构：

[1] Yuan Ze Univ, Coll Management, Taoyuan, Taiwan

[2] Natl Taiwan Univ, Dept Int Business, Taipei, Taiwan

[3] Ind Technol Res Inst, Serv Sci Technol Ctr, Hsinchu, Taiwan

来源：

2017 IEEE 7TH INTERNATIONAL SYMPOSIUM ON CLOUD AND SERVICE COMPUTING (SC2 2017) | 2017年

关键词：

Service design; TRIZ; QFD;

D O I：

10.1109/SC2.2017.36

中图分类号：

TP [自动化技术、计算机技术];

学科分类号：

0812 ;

摘要：

This study combined service QFD (Quality Foundation Deployment) method and the TRIZ (Theory of Inventive Problem Solving) and to resign the lucky draw service system from web version to mobile version. We develop and demonstrate a structural framework to modify the service design process in three different problem solving phases. The case study also purposes the new application of QR code technology, which let the mobile version of the lucky draw system is more effective and has more competitive advantage after practical launching.

引用

页码：189 / 193

页数：5

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