Measuring User Satisfaction with Clinical Information Systems: What Really Matters?

The healthcare industry is increasingly investing in information systems /Information technology to enhance patient outcomes and organizational performance. This study qualitatively investigates the relationship between the overall satisfaction and five key aspects of clinical information systems. The results show that intuitive, easy-to-use, and collaboration enabling systems are more likely to satisfy users. The level of technical support and training also play key roles in determining user satisfaction in the clinical domain.