Performance Measurement Factors for Water Supply: A Systematic Review

To ensure that the water supply utilities achieve optimal performance, an appropriate track of performance on water supply services' operations and outcomes is fundamentally required. This could be accomplished by developing and implementing a performance analysis framework that is rigorously defined, and performance indicators which could assess significant measurement factors of water supply performance. Various frameworks have been proposed which provide structure to the relationships among individual indicators and some combine multiple indicator scores into a single index. However, few have been rigorously examined. The objective of this paper is to provide an elaborated review of water supply performance, performance indicators, benchmarked water supply organizations and verified implementations. This provides a survey of the available academic studies in the scope of an organized compilation. Every research domain in this framework is deliberated, including specifying the advantages and drawbacks of prior studies and future research trends.