Comparing public and private hospitals' service quality

被引：25

作者：

Alumran, Arwa ^{[1
]}

Almutawa, Hanadi ^{[1
,2
]}

Alzain, Zainab ^{[1
,3
]}

Althumairi, Arwa ^{[1
]}

Khalid, Nauman ^{[4
]}

机构：

[1] Imam Abdulrahman bin Faisal Univ, Coll Publ Hlth, Hlth Informat Management & Technol Dept, Dammam, Saudi Arabia

[2] Royal Commiss Hlth Serv Program, Jubail Ind City, Saudi Arabia

[3] Imam Abdulrahman bin Faisal Univ, Dent Hosp, Dammam, Saudi Arabia

[4] Imam Abdulrahman bin Faisal Univ, Coll Publ Hlth, Environm Hlth Dept, Dammam, Saudi Arabia

来源：

JOURNAL OF PUBLIC HEALTH-HEIDELBERG | 2021年 / 29卷 / 04期

关键词：

Eastern Province; Saudi Arabia; Health care service quality; Patient perception; Private hospitals; Public hospitals; SERVQUAL model; CONSUMER PERCEPTIONS; SATISFACTION; SCALE; MODEL;

D O I：

10.1007/s10389-019-01188-9

中图分类号：

R1 [预防医学、卫生学];

学科分类号：

1004 ; 120402 ;

摘要：

Background Saudi Arabia's health care system has undergone major changes in recent years to enhance the quality of the services it renders to the community. This study is designed to measure the quality of health care services from the patients' perspective and to compare the service quality of public and private hospitals in the eastern region of Saudi Arabia. Methods The study has a quantitative cross-sectional design, with a questionnaire based on the SERVQUAL dimensional model. It was a random sample of 258 inpatients at private and public hospitals in Eastern Saudi Arabia. Results Patients at private hospitals perceived a higher level of quality of the health care services (t = 3.390, p < 0.01). Conclusions Further research on the financial and leadership dimensions of health care quality will contribute to improved planning for health care services.

引用

页码：839 / 845

页数：7

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