Electronic Service Context and Quality Perception: What are the Impacts?

被引：0
|
作者：
Sfar, Wiem Jenzri [1 ]
机构：
[1] Fac Sci Econ & Gest Sfax, Sfax, Tunisia
来源：
INNOVATION AND SUSTAINABLE COMPETITIVE ADVANTAGE: FROM REGIONAL DEVELOPMENT TO WORLD ECONOMIES, VOLS 1-5 | 2012年
关键词：
perceived quality; electronic context; evaluation; service; MULTIPLE-ITEM SCALE;
D O I：
暂无
中图分类号：
F [经济];
学科分类号：
02 ;
摘要：
This article is about how a Web site mediated service could deeply impact the quality perception by consumer. Based on an analysis of the changes the electronic context has brought, it establishes how the traditional characteristics of the service offering context have been modified and the usual bases of the quality assessment have been reconsidered.
引用
收藏
页码：310 / 325
页数：16
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