An investigation of the impact of media capabilities and extraversion on social presence and user satisfaction

被引:46
作者
Tang, Fengchun [1 ]
Wang, Xuequn [2 ]
Norman, Carolyn Strand [1 ]
机构
[1] Virginia Commonwealth Univ, Richmond, VA 23284 USA
[2] Dongbei Univ Finance & Econ, Global Inst Management & Econ, Dalian 116025, Peoples R China
关键词
media capabilities; extraversion; social presence; user satisfaction; computer-mediated communication; COGNITIVE-ABILITY; VIRTUAL TEAMS; COMMUNICATION; RICHNESS; SYNCHRONICITY; ACCEPTANCE; MODELS; ONLINE;
D O I
10.1080/0144929X.2013.830335
中图分类号
TP3 [计算技术、计算机技术];
学科分类号
0812 ;
摘要
A significant body of research examines media use and user satisfaction, and these studies are mostly focused on the choice of a specific media. The purpose of the present study is to investigate the effects of media capabilities and individual characteristics on social presence, and the subsequent impact on user satisfaction. Drawing on Media Synchronicity Theory, we propose a research model that identifies five physical media capabilities as the determinants of social presence (i.e. the degree to which individuals feel connected to others in online communities), and we then assess the effect of social presence on user satisfaction. Our results suggest that (1) certain media capabilities and (2) extraversion have a positive impact on whether individuals feel connected to others in online communities (i.e. computer-mediated communications). In addition, our moderation analysis shows that extraversion affects social presence differently across communication tasks, suggesting that social presence is a result of the dynamic interaction between media capabilities, the individual, and the task. These results should be of interest to organisations that rely upon virtual meetings to accomplish tasks, as well as to media developers who seek media capabilities that promote a feeling of connected communication between individuals in virtual space.
引用
收藏
页码:1060 / 1073
页数:14
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