The influence of transformed government on citizen trust: insights from Bahrain

被引：31

作者：

Mahmood, Mohamed ^{[1
]}

Weerakkody, Vishanth ^{[2
]}

Chen, Weifeng ^{[1
]}

机构：

[1] Brunel Univ London, Brunel Business Sch, London, England

[2] Univ Bradford, Fac Management & Law, Bradford, W Yorkshire, England

来源：

INFORMATION TECHNOLOGY FOR DEVELOPMENT | 2019年 / 25卷 / 02期

基金：

英国经济与社会研究理事会;

关键词：

Trust and confidence; e-government; government; transformation; citizens; PUBLIC-SECTOR; SOCIOECONOMIC-DEVELOPMENT; SATISFACTION; EXPECTATIONS; FRAMEWORK; SERVICES; ADOPTION; MODELS; DETERMINANTS; TECHNOLOGY;

D O I：

10.1080/02681102.2018.1451980

中图分类号：

F0 [经济学]; F1 [世界各国经济概况、经济史、经济地理]; C [社会科学总论];

学科分类号：

0201 ; 020105 ; 03 ; 0303 ;

摘要：

The trust and confidence of citizens in their governments has been declining in recent decades. Electronic government (e-government) is seen as a means to reverse this trend. Despite conflicting conclusions in the literature, there is a consensus that e-government-led transformation can improve citizen confidence and trust in government. This research investigates the influence of e-government-led transformation on citizen trust and confidence in the context of a developing country, the Kingdom of Bahrain. A conceptual model is developed, tested and validated using an online survey targeting ordinary citizens of the country. Based on 313 responses, the findings suggest that citizen trust and confidence is positively influenced by a government transformation, and this relationship is mediated by both government performance and citizen satisfaction. In addition, the results show that key factors must be met to achieve transformed government through the use of e-government systems: transparency, accountability, and meeting citizens' expectations.

引用

页码：275 / 303

页数：29

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