ERP architectural/operational alignment for order-processing performance

被引：42

作者：

Bendoly, E ^{[1
]}

Jacobs, FR ^{[1
]}

机构：

[1] Indiana Univ, Kelley Sch Business, Bloomington, IN USA

来源：

INTERNATIONAL JOURNAL OF OPERATIONS & PRODUCTION MANAGEMENT | 2004年 / 24卷 / 1-2期

关键词：

order-processing; strategic alignment; strategic management; business process re-engineering;

D O I：

10.1108/01443570410511013

中图分类号：

C93 [管理学];

学科分类号：

12 ; 1201 ; 1202 ; 120202 ;

摘要：

The selection of an appropriate enterprise resource planning (ERP) solution remains a complicated task. Since the fundamental role of an ERP solution is to support corporate operations, a key consideration is its alignment with the process requirements of the firm. This work is an investigation into the impact that this alignment has on perceived operational performance. Data are collected using a survey administered to representatives of the machine manufacturing industry. The findings suggest that the alignment of ERP solutions with operational needs is crucial to perceived ability to deliver orders on time and to general satisfaction with the ERP solution.

引用

页码：99 / 117

页数：19

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