THE INFLUENCE OF PSYCHOLOGICAL CONTRACT AND ORGANIZATIONAL COMMITMENT ON HOSPITALITY EMPLOYEE PERFORMANCE

被引：17
|
作者：
Tsui, Pei-Ling [1 ,2 ]
Lin, Yi-Shyuan [1 ]
Yu, Tung-Han [3 ]
机构：
[1] Natl Taipei Univ Technol, Grad Inst Technol & Vocat Educ, Taipei 10608, Taiwan
[2] Natl Taitung Coll, Dept Hosp Management, Taitung, Taiwan
[3] Fu Jen Catholic Univ, Grad Inst Business Adm, Taipei, Taiwan
来源：
SOCIAL BEHAVIOR AND PERSONALITY | 2013年 / 41卷 / 03期
关键词：
employee performance; psychological contract; job satisfaction; organizational commitment; hotel employees; Taiwan; JOB-SATISFACTION; INDUSTRY; BREACH;
D O I：
10.2224/sbp.2013.41.3.443
中图分类号：
B84 [心理学];
学科分类号：
04 ; 0402 ;
摘要：
Our purpose in this study was to identify the determinants of employee performance at international hotels in Taiwan. We developed a comprehensible structural model consisting of 4 latent variables and 16 indicators, in order to build a complete and integrated picture of the relationships among job satisfaction, psychological contract, organizational commitment, and job performance. Participants were 361 employees at chain international hotels in Taiwan. The results indicate that there is a significant indirect effect of job satisfaction on job performance which is mediated by psychological contract and organizational commitment. Suggestions for researchers and practitioners in the field are provided.
引用
收藏
页码：443 / 452
页数：10
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