Information technology and systems

Four research papers and a case, from five different countries, were presented on the topics of systems and information technologies. The first article analyzes the customer relationship management (CRM) practices, and the state of their adoption, in five big companies which operate in Venezuelan. The second analyzes research communication on technology innovation using data from the Technovation journal. The third reviews the IS innovations adoption research in general, and in SMEs (Small to Medium-sized Enterprises) context in particular. Contrary to the call for more unifying model, the authors argue IS innovations are highly differentiated technologies for which there should not be a single adoption model. The fourth article was a study performed in Mexico that focuses on the significant and positive aspect of the Internet on SMEs. The fifth is a case study describing the impact of the telecenter program in rural Spain and proposes the challenges for its continuity and development in the future. Lastly, this issue concludes with a book review and a list of references on information systems.