Goal-driven requirements engineering for supporting the ISO 15504 assessment process

It is advocated to use the ISO/IEC 15504 standard into new domains not related to Information Technology (IT), giving a powerful enterprise-wide assessment tool for quality managers. Outside quality management, ISO/IEC 15504 assessments are becoming used for assessing conformance to regulations. Two examples of this occur with the process models "SPICE for SPACE" and "Operational Risk Management" in financial institutions. This success could result in the emergence of many ISO/IEC 15504 process models for the same or different domains. How to give support for ensuring their quality, their adequacy to the business domains they address, their compatibility across overlapping domains? Goal-driven Requirements Engineering (RE) methods give an effective support to answer to those questions. Within the setting of three case studies, this paper presents goal-driven RE activities and models that help to increase the agreement on domain specific process models and to enhance the compatibility of process models.