Electronic Health (e-Health): a conceptual framework for implementation in health services

Electronic health (e-Health) is a broad concept that involves the application of information and communication technologies to systems for surveillance, prevention, promotion and health care. e-Health components mainly include supply and resource management systems (appointment schedules, clinical laboratory or pharmacy), electronic medical records, electronic prescription, clinical decision support systems, use of mobile devices, imaging systems, remote care systems, as well as teaching through digital media. Other components that can be regarded as part of e-Health are the massive data storage and analysis systems, artificial learning, as well as "internet of things" systems. In this work, a conceptual framework is proposed in order to analyze the implementation of e-Health components and their effects on the quality of health services provision.