ASSESSMENT OF BUSINESS PROCESS MATURITY IN HIGHER EDUCATION

The discipline of business process management has been gaining momentum since the early 2000s, and is nowadays implemented by numerous enterprises worldwide. As the concept of business process management developed over the years, numerous business process maturity models have emerged as well. Although there have been several initiatives aimed at developing common reference frameworks and guidelines for business process management in higher education, this industry is still believed to be lagging in the practical application of process management. It can be argued that one of the main reasons for this is HE institutions' unawareness of their present process capabilities, as well as the benefits of adoption of business process management as a holistic management approach. A methodical assessment of business process maturity may drive HE institutions to advance their process capabilities to higher levels. The goal of the research presented in this paper is to investigate whether the maturity models in use today could efficiently be used to assess maturity of business processes in higher education institutions. The paper aims to answer what are the most commonly used models for assessing business processes maturity, as well as which of these maturity models is most suitable for higher education institutions. In order to test the applicability of the selected model, an assessment of business process maturity was carried out within a higher education institution.