Critical Success Factors of BPM Initiatives in Brazilian Public Organizations

被引：0

作者：

Monteiro Santos, Higor Ricardo ^{[1
]}

Alves, Carina Frota ^{[1
]}

Valenca Santos, George Augusto ^{[1
]}

Lemos Santana, Andre Felipe ^{[1
]}

机构：

[1] Univ Fed Pernambuco, Ctr Informat, Recife, PE, Brazil

来源：

INNOVATION VISION 2020: SUSTAINABLE GROWTH, ENTREPRENEURSHIP, AND ECONOMIC DEVELOPMENT, VOLS 1-4 | 2012年

关键词：

Business Process Management; Critical Success Factors; Public Sector; BPM Initiatives; BUSINESS PROCESS MANAGEMENT;

D O I：

暂无

中图分类号：

F [经济];

学科分类号：

02 ;

摘要：

This research aims to investigate Business Process Management (BPM) initiatives in public organizations in order to identify Critical Success Factors (CSF) for these projects. The study context is composed by Brazilian public organizations currently conducting BPM initiatives. Our motivation to carry out this research comes from the high failure rates in industry and also the small number of empirical studies of BPM projects in public organizations. This study was performed with 31 professionals in 6 organizations and employed qualitative empirical techniques to obtain relevant information about their BPM projects. As a prominent result, the government environment provided important factors, such as Bureaucracy and culture of the public sector and Impact of Government change due to elections not yet reported in the literature. This study aims at contributing to fill the gap in the literature concerning critical success factors for BPM initiatives in public organizations. This paper may also inspire new empirical studies in the field.

引用

页码：1806 / 1816

页数：11

共 50 条

[21] Success factors affecting digital literacy training initiatives led by local community organizations
Detlor B.
Julien H.
Proceedings of the Association for Information Science and Technology, 2020, 57 (01)
[22] Managing success criteria and success factors in a BPM project: an approach using PRINCE2 and Success Management on the public sector
Takagi, Nilton
Varajao, Joao
Ventura, Thiago
Ubialli, Darclea
Silva, Thais
COGENT BUSINESS & MANAGEMENT, 2024, 11 (01):
[23] Critical Success Factors for Construction Projects: A Survey of Brazilian Companies
Pacagnella Junior, A. C.
Paschoal, M. S.
Pacifico, O.
LIFE-CYCLE OF ENGINEERING SYSTEMS: EMPHASIS ON SUSTAINABLE CIVIL INFRASTRUCTURE, 2017, : 1257 - 1264
[24] Study of competitiveness and critical factors of success in Brazilian maritime industry
Moura, D. A.
Botter, R. C.
Silva, A. E.
MARITIME INDUSTRY, OCEAN ENGINEERING AND COASTAL RESOURCES, VOLS 1 AND 2, 2008, 1-2 : 523 - 531
[25] Effects of Contract Governance on the Relation of Partnership Critical Success Factors and the Performance of Malaysia Public-Private Partnership Initiatives
Latif, Azlan Shah Abdul
Azman Ali, Noor
Ishan, Zahira
Jaharuddin, Nor Siah
Hassan, Rohail
Abdul Latif, Adibah
INTERNATIONAL JOURNAL OF FINANCIAL STUDIES, 2023, 11 (03):
[26] Critical success factors of public health sponsorship in Australia
Sung, Billy
Phau, Ian
Cheah, Isaac
Teah, Kevin
HEALTH PROMOTION INTERNATIONAL, 2020, 35 (01) : 42 - 49
[27] Public sector information system critical success factors
Rosacker, Kirsten M.
Olson, David L.
TRANSFORMING GOVERNMENT- PEOPLE PROCESS AND POLICY, 2008, 2 (01) : 60 - +
[28] THE CRITICAL SUCCESS FACTORS FOR PUBLIC SECTOR CRM IMPLEMENTATION
Lawson-Body, Assion
Willoughby, Lori
Mukankusi, Laurence
Logossah, Kinvi
JOURNAL OF COMPUTER INFORMATION SYSTEMS, 2011, 52 (02) : 42 - 50
[29] The Art and Science of Competency Models: Pinpointing Critical Success Factors in Organizations
Schley, Don G.
ACADEMY OF MANAGEMENT LEARNING & EDUCATION, 2003, 2 (02) : 210 - 212
[30] The critical success factors of the highly competitive organizations; a systematic literature review
Ubaid, Alaa M.
TQM JOURNAL, 2024, 36 (04): : 1020 - 1053

← 1 2 3 4 5 →