Decision making in high-velocity environments: Implications for healthcare

被引:12
|
作者
Stepanovich, PL [1 ]
Uhrig, JD
机构
[1] Wilkes Univ, Dept Hlth Adm, Wilkes Barre, PA 18766 USA
[2] Penn State Univ, Dept Hlth Policy & Adm, University Pk, PA 16802 USA
关键词
D O I
10.1097/00115514-199905000-00009
中图分类号
R19 [保健组织与事业(卫生事业管理)];
学科分类号
摘要
Healthcare can be considered a high-velocity environment and, as such, can benefit from research conducted in other industries regarding strategic decision making. Strategic planning is not only relevant to firms in high-velocity environments, but is also important for high performance and survival. Specifically decision-making speed seems to be instrumental in differentiating between high and low performers; fast decision makers outperform slow decision makers. This article outlines the differences between fast and slow decision makers, identifies five paralyses that can slow decision making in healthcare, and outlines the role of a planning department in circumventing these paralyses. Executives can use the proposed planning structure to improve both the speed and quality of strategic decisions. The structure uses planning facilitators to avoid the following five paralyses: 1. Analysis. Decision makers can no longer afford the luxury of lengthy, detailed analysis but must develop real-time systems that provide appropriate, timely information. 2. Alternatives. Many alternatives (beyond the traditional two or three) need to be considered and the alternatives must be evaluated simultaneously. 3. Group Think. Decision makers must avoid limited mind-sets and autocratic leadership styles by seeking out independent, knowledgeable counselors. 4. Process. Decision makers need to resolve conflicts through "consensus with qualification," as opposed to waiting for everyone to come on board. 5. Separation. Successful implementation requires a structured process that cuts across disciplines and levels.
引用
收藏
页码:197 / 204
页数:8
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