Performance indicator selection and evaluation of business process: The application of balanced scorecard philosophy

被引：0
|
作者：
Liu, X [1 ]
Li, Q [1 ]
Chen, YL [1 ]
Shen, H [1 ]
Ma, NY [1 ]
机构：
[1] Tsing Hua Univ, Dept Automat, Beijing 100084, Peoples R China
来源：
Proceedings of the Second International Conference on Information and Management Sciences | 2002年 / 2卷
关键词：
business process evaluation; balanced scorecard; strategy influence; customer value;
D O I：
暂无
中图分类号：
TP39 [计算机的应用];
学科分类号：
081203 ; 0835 ;
摘要：
Business process evaluation is the basis of business process diagnosis, optimization and design. Nowadays business process is evaluated by some quantitative metrics(such as time, cost, etc) in a process owner-focused way, which is neither compatible with the viewpoint of customer-focus in BPR, nor a reflection of relation between business process and corporate strategy. Based on the philosophy of balanced scorecard, considering strategy influence and customer-value improvement, this paper develops a balanced scorecard-based business process evaluation methodology, and presents the idea of the approximate linearization of metrics and the concept of Ideal Balanced State Deviation Degree. At last, a case study is performed.
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页码：74 / 78
页数：5
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