Application of Balanced Scorecard in Performance Evaluation of Educational Management

Good or lousy school education management is closely related to students’ growth, so research on the improvement of education management performance has become a hot topic. Taking School H as an example, this study utilizes the balanced scorecard to construct a system for evaluating school education performance at four levels: financial, customer satisfaction, internal operation processes, and learning and growth. Based on this basis, the weights of the educational management performance evaluation indicators at all levels are calculated by combining the entropy method and hierarchical analysis method, and the comprehensive evaluation scores of all indicators are derived. In addition, the multiple concurrent causal relationships and realization paths of the high-level development of educational management are also explored using the qualitative comparative analysis model. The results show that the evaluation score of educational management quality is 4.108, and the scores of each dimension of the secondary indexes are 4.102, 4.05, 4.13, and 4.15, respectively, which are above 4, indicating that the quality of educational management in the sample universities is good. This study provides the implementation steps of balanced scorecard performance evaluation for colleges and universities and, at the same time, provides a reference for other colleges and universities’ performance evaluations. © 2024 Sciendo. All rights reserved.