Study on the Process-based Management System of Government's Service Quality

被引：0

作者：

Ma Hong-bo ^{[1
]}

Xu Wan-qiang ^{[1
]}

机构：

[1] Huazhong Univ Sci & Technol, Coll Publ Adm, Wuhan 430074, Peoples R China

来源：

PROCEEDINGS OF 2011 INTERNATIONAL CONFERENCE ON PUBLIC ADMINISTRATION (7TH), VOL III | 2011年

关键词：

Process; Process approach; Government's service quality; Management system;

D O I：

暂无

中图分类号：

C93 [管理学]; D035 [国家行政管理]; D523 [行政管理]; D63 [国家行政管理];

学科分类号：

12 ; 1201 ; 1202 ; 120202 ; 1204 ; 120401 ;

摘要：

Based on the study on the process-based quality management system, the paper considers the characteristics of management system of government's service quality and examines the effectiveness of establishing and implementing the system as well as the way to monitor the effectiveness of the system. By means of case study, we provide guidelines to establish and implement service quality management system and improve its effectiveness for governments at different levels.

引用

页码：324 / 331

页数：8

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