A case study in the usability evaluation of an online public service used by seniors

被引：0
|
作者：
Alexandra, Adriana [1 ]
Gheorghe-Moisii, Maria [1 ]
Iordache, Dragos Daniel [1 ]
Tirziu, Eugenia [1 ]
机构：
[1] Natl Inst Res & Dev Informat, Bucharest, Romania
来源：
PROCEEDINGS OF THE 11TH INTERNATIONAL CONFERENCE ON ELECTRONICS, COMPUTERS AND ARTIFICIAL INTELLIGENCE (ECAI-2019) | 2019年
关键词：
usability inspection; public service; seniors;
D O I：
暂无
中图分类号：
TP18 [人工智能理论];
学科分类号：
081104 ; 0812 ; 0835 ; 1405 ;
摘要：
Usability is an important aspect of IT applications being a priority requirement in online public services. This paper presents the evaluation of the usability of the national house of public pensions portal. The portal evaluation involved four experts who tested the portal based on the usability inspection method. The results of the evaluation highlighted some important usability problems that need to be fixed in order to ease the use of the portal by older people.
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页数：4
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